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Can’t FTP on SBS 2011

I have a client that switched from SBS 2003 to SBS 2011. They have a Xerox copier that scans to network using FTP server. I installed FTP Role on the SBS 2011 Server. Went through the wizard in setting up permissions etc. Thought everything was going well except the scanner did not talk to the new server. I tried FTP from a workstation to the new server and it did not work (timeout error). I could FTP fine from the server so I knew it must have been a firewall issue. I checked the firewall and it said it has port 21 allowed both in and out. After much frustration I manually added the rule for port 21 to allow both ways. After that it worked. Why if the rules are already there I had to add them again I don’t know.

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