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Can’t Sync Contacts With Outlook 2016 and iPhone

Found this on the Internet. Seems Apple has an issue with sync with itunes and Outlook 2016.

Firstly, you need a Microsoft account, which is generally hotmail.com or outlook.com. These are not exchange accounts, exchange is something you have to pay for separately (although one is included in one of the business office 365 packages).

I created an outlook.com account and then added it to Outlook 2016 with the standard wizard which creates like an Exchange account.

I would recommend using “first last” as the file as and display order in outlook, and changing all your existing contacts to use this first.

Steps to sync:


    1. Download and install the hotmail connector. It may come as part of office 2016 (but was not part of office 2010 at least)
    2. Add your Microsoft account to outlook (not using imap, using the hotmail connector)
    3. In outlook, drag all your contacts from their current location (for me was a datafile) to your hotmail contacts.


ON iPhone:

  1. Settings->Mail, contacts, Calendars->Add Account
  2. Select outlook.com (even for hotmail.com accounts).
  3. enter yuor email and password.

Thats it. Now the contacts magically sync between iphone and outlook. If you change a contacts details on either side, it is synced on the other side.

The only minor issue, is if you change the contacts name on the iphone, you get a duplicate in outlook, the old one and the new one.

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