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Windows Live Messenger Crashes On Startup

I had a client that when he tried and start Windows Live Messenger it would crash and give an error:

“Windows Live Messenger has encountered a problem and needs to close.”

I tried reinstalling but that did not cure the problem. I searched on line and found this solution:

Start the regedit and goto the following location:

HKEY_CURRENT_USER\Software\Microsoft\MSNMessenger\PerPassportSettings

Inside are a ton of folders that start with numbers. Go through every one that has a + symbol. Inside them look for a reg file with UTL that is a REG_SZ Type.

On the Data, it should be the one containing your email address next to “<msnobj Creator=”.

Delete the UTL. Close regedit and start Windows Live Messenger.

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