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iPhone or Android Phone Can’t Connect to Exchange

Have a client that just got a new Android phone and I could not connect to Exchange Active Sync. I found this article online that helped me.

Cannot sync iPhone with Exchange ActiveSync

When trying to connect iPhone to Exchange 2010 (or 2007) with ActiveSync the following error message is shown on the iPhone:
“The connection to the server failed”

In addition to that, the following event is added to the Exchange server:
Event ID: 1008
Source: MSExchange ActiveSync

An exception occurred and was handled by Exchange ActiveSync. This may have been caused by an outdated or corrupted Exchange ActiveSync device partnership. This can occur if a user tries to modify the same item from multiple computers. If this is the case, Exchange ActiveSync will re-create the partnership with the device. Items will be updated at the next synchronization.

— Exception start —
Exception type: Microsoft.Exchange.AirSync.AirSyncPermanentException
Exception message: The device container ExchangeActiveSyncDevices for the user ‘domain\username’ in Active Directory couldn’t be created.
Exception level: 0
HttpStatusCode: 500
AirSyncStatusCode: 111
This request does not contain a WBXML response.
Exception stack trace: at Microsoft.Exchange.AirSync.ADDeviceManager.CreateActiveSyncDeviceContainer(Boolean retryIfFailed)
at Microsoft.Exchange.AirSync.ADDeviceManager.CreateActiveSyncDevice(GlobalInfo globalInfo, ExDateTime syncStorageCreationTime, Boolean retryIfFailed)
at Microsoft.Exchange.AirSync.Command.UpdateADDevice(GlobalInfo globalInfo)
at Microsoft.Exchange.AirSync.Command.WorkerThread()
— Exception end —.
Make sure the user you try to use has “Include inheritable permissions from this object’s parent” checked on the Active Directory user’s permissions.

1. Open “Active Directory Users and Computers” (dsa.msc).
2. Go to “View” and make sure “Advanced Features” is checked, if it isn’t – check it.
3. Find the problematic user and open its “Properties” (right click –> Properties).
4. Go to the “Security” tab and click on the “Advanced” button.
5. Verify that the “Include inheritable permissions from this object’s parent” checkbox is checked. If it is, you may try to reset the user’s permissions by clicking on the “Restore defaults” button.

Affected software:
Microsoft Exchange 2007
Microsoft Exchange 2007 SP1
Microsoft Exchange 2007 SP2
Microsoft Exchange 2010

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